Shipping and Fulfillment Policy

At KE Space Sdn Bhd, we are dedicated to delivering your orders promptly and efficiently. Our Shipping and Fulfillment Policy outlines the terms and conditions regarding the shipping process, delivery times, and associated costs.

1. Order Processing

Order Confirmation

• Once your order is placed, you will receive an order confirmation email with the details of your purchase.

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Order Verification

• For your protection, orders may be subject to verification procedures to ensure the security of your transaction. This may include verifying billing and shipping information.

2. Shipping Methods and Costs

Domestic Shipping

• We offer several shipping options within [your country], including standard, expedited, and express shipping.

• Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination address. The cost will be displayed at checkout.

International Shipping

• We ship to select international destinations. Shipping costs and delivery times will vary based on the destination country and the shipping method selected.

• Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

3. Delivery Times

Estimated Delivery Times

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-4 business days

• Express Shipping: 1-2 business days

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

• You can also track your order status through your account on our website.

4. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.

• Certain products may have specific shipping restrictions due to size, weight, or regulations.

5. Delivery Issues

Incorrect Address

• Please ensure that all shipping information is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Missed Deliveries

• If a delivery attempt is made and you are not available to receive the package, the courier will leave a notice with instructions for rescheduling the delivery or picking up the package from a designated location.

Lost or Stolen Packages

• KE Space Sdn Bhd is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. If you believe your package has been lost or stolen, please contact the shipping carrier with your tracking number for assistance.

6. Order Modifications and Cancellations

• If you need to modify or cancel your order, please contact our Customer Support team at [customer support email] or [customer support phone number] as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos. We will assist you in resolving the problem, which may include a replacement or a refund.